Refund and Return Policy
Countries: South Africa
Policy url: https://our-naughtyshop.co.za/return-refund-policy
Returns: Accept returns for both defective and non-defective products
Exchanges: Accept exchanges
Product condition: New Unopened Merchandise Only
Window: 14 days
Method & Fees: By mail, shipping for clients account
Return label: Download and print for free
Restocking fees: No cost
Refund processing time: 3 to 7 days
• No returns will be accepted without an RMA number. Return Material Authorization (RMA) request form to be submitted online prior to returning any items for any reason. Please complete the RMA application online on our website our-naughtyshop.co.za.
• This number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number which authorizes you to return one item per every RMA number. A full fault description must be completed to enable technical department to test and verify fault.
• All defective merchandise returned to Our Naughty Shop must be returned with all cables, power supplies, documentation in its origenal packaging .
• Our Naughty Shop is not responsible for the cost of returning any products to our offices. For your protection, please insure the package and ship via a traceable method. Syntech is not responsible for lost or damaged packages.
• If any of the above conditions are not met, Our Naughty Shop reserves the right either to refuse the return, or to charge a restock fee of not less than 15%.
• Acceptance of Products: Our Naughty Shop shall conduct incoming acceptance inspection as soon as possible on receipt of products.
